Refund Policy

Last updated: August 9, 2026

This Refund Policy explains when a payment is eligible for a refund. We keep it fair and specific — and because you can build and preview your site for free before you pay, you always approve exactly what you’re buying before any charge.

Have a problem? Talk to us first. Email hello@32layers.com with your account email and what’s wrong. We reply within 1 business day and almost always sort it out. You’ll never get further by opening a bank chargeback than by just telling us.

1. Business site — monthly & build

You build and preview your site for free, so you see the finished result before paying. Payment is for publishing it live and hosting it.

$39/month: cancel anytime to stop future charges. Because your site is published and hosted immediately, the current month isn’t generally refundable — but if something is genuinely wrong, contact us within 3 days of a charge and we’ll make it right (fix it or refund it).
$199 one-time build: non-refundable once your site is published live, because you approved it via the free preview first. If a technical problem prevented publishing, contact us within 3 days and we’ll fix it or refund it.
$15/month hosting: cancel anytime; the current month isn’t refundable, and your site comes down at the end of the paid period.

2. Freelancer & agency — monthly & one-time

Within 3 days of payment AND zero credits used since that payment: eligible for a full refund.
After 3 days, OR once any credits have been used: the purchase is final. Credits have been added and the service has been used, so refunds aren’t available beyond this window.

3. Freelancer & agency — yearly

Yearly plans bill once and unlock 12 months of credits delivered monthly. They carry a longer window with a small usage tolerance, so a quick test build doesn’t disqualify you:

Within 14 days of the yearly payment AND minimal credits used: eligible for a full refund.
After 14 days, OR once usage is more than minimal: non-refundable for the rest of the year. You can still cancel auto-renewal anytime so you’re not charged next year.

Stripe’s processing fee isn’t returned to us when we refund — it’s an unavoidable cost of payment processing, not something we keep. We absorb it so you receive your full purchase amount back.

4. Refund timing — how fast you'll see it

Once a refund is approved, we initiate it with Stripe within 1 business day. After that it typically takes 7–10 business days to post back to your card — that second window is set by your card issuer and is outside our control. If you don’t see it after 10 business days, email us and we’ll follow up with Stripe’s records.

5. Chargebacks

Please contact us before disputing a charge with your bank — it’s faster and we’re fair. If you open a chargeback instead of contacting us:

We treat it as a breach of our Terms — you agreed to this policy when you signed up (we record that agreement), and you approved your site through a free preview before any charge.
We may suspend your account and take the published site offline pending resolution.
We respond to the dispute with our records: your recorded agreement to these terms, the free preview you approved, your usage history, and our correspondence.

None of that is meant to be heavy-handed — it’s just so an honest disagreement gets solved by talking, not by a bank reversal that costs both of us time. Reach out and we’ll help.

6. Account deletion

Want your account and all associated data permanently deleted? Contact us at hello@32layers.com. Deletion is permanent and irreversible. Any remaining credits are forfeited on deletion. You can export your site first — it’s yours.

7. Contact

For billing questions, cancellation help, or refund requests: hello@32layers.com.